The Retail Pro
With an abundance of choice for consumers, retail sales is highly competitive and demands that sales professionals are adequately skilled in both sales and customer service.
The Retail Pro is a highly participative training program, and will equip participants with the tools required to control the sale, build better customer relationships and improve sales performance.
Learn How To
- Approach, engage and build rapport with customers.
- Discover needs, wants and desires of customers and provide appropriate solutions to match.
- Overcome objections, secure commitment from the customer and add-on sales.
- Increase the lifetime value of the customer by providing exemplary service.
The Retail Pro is designed for sales professionals, sales support, sales managers and anyone involved in customer facing sales in a retail environment.