Employee Engagement

Employee Engagement: Insightful Surveys

When done correctly, Employee Engagement Surveys can yield useful information about the attitudes and behaviour of employees. However...

In many cases, they result in a waste of money and misunderstanding due to poor communications and poorly written questionnaires that don't address the causes and consequences are of employee motivation, satisfaction, commitment, and involvement.

In this article we have compiled various sets of questions that you can use when organising your next survey.

 

Rating Scale

Whilst there are no hard and fast rules when it comes to deciding what type of rating scale to use, we recommend the following rating scale because it doesn't leave any room for interpretation, and it forces respondents to make a decision rather than sitting on the fence.

Completely Disagree  Somewhat Disagree Somewhat Agree Completely Agree
1 2 3 4

 

Sample Questions

The following sets of questions have been carefully designed to elicit information for various purposes. They provide a great deal of depth an insight when cross tabulated.

Opportunities for Growth
I am given adequate opportunities for growth in the organisation. 1 2 3 4
The organisation encourages and supports my development and advancement. 1 2 3 4
My manager encourages and supports my development and advancement. 1 2 3 4
I am encouraged to take risks and learn from my mistakes. 1 2 3 4
My work is challenging, stimulating, and rewarding. 1 2 3 4

 

Mission & Purpose
I understand of the vision, mission and values of the organisation. 1 2 3 4
I understand the strategic objectives and goals of my department. 1 2 3 4
I understand the strategic objectives and goals of other departments. 1 2 3 4
I understand the strategic objectives and goals of the entire organisation. 1 2 3 4
I understand how my work contributes to the success of the organisation. 1 2 3 4

  

Compensation & Benefits
My salary is comparable to those offered by other organisations. 1 2 3 4
My benefits are comparable to those offered by other organisations. 1 2 3 4
I believe I am paid fairly for the work I do. 1 2 3 4
I understand my benefit plan. 1 2 3 4
I am satisfied with my benefit package. 1 2 3 4

 

Performance & Accountability
Poor performance is effectively addressed throughout the organisation. 1 2 3 4
Senior management is held accountable for achieving results. 1 2 3 4
The organisation has high performance standards. 1 2 3 4
People are held accountable for achieving goals and meeting expectations. 1 2 3 4
We measure job performance to ensure staff are achieving results. 1 2 3 4

 

Feedback
I receive useful and constructive feedback from my manager. 1 2 3 4
I am given regular feedback about my performance. 1 2 3 4
I receive feedback that helps me improve my performance. 1 2 3 4
I am given the opportunity to participate in the goal setting process. 1 2 3 4
Employee performance evaluations are fair and appropriate. 1 2 3 4

 

Communication
Information and knowledge is shared openly within the organisation. 1 2 3 4
Communication is encouraged and practiced in the organisation. 1 2 3 4
My manager encourages open communication within his / her team. 1 2 3 4
Senior management effectively communication with employees. 1 2 3 4
Senior management regularly communication with employees. 1 2 3 4

 

Diversity & Fairness
The organisation treats employees with respect regardless of their nationality. 1 2 3 4
My manager treats his / her team with respect regardless of their nationality. 1 2 3 4
The organisation treats employees fairly and equally. 1 2 3 4
My manager treats all of his / her employees fairly and equally. 1 2 3 4
Favouritism is not a factor when it comes to raises or promotions. 1 2 3 4

 

Respect for Employees
The organisation respects its employees. 1 2 3 4
My manager always treats me with respect. 1 2 3 4
Employee job satisfaction is a top priority of senior management. 1 2 3 4
The organisation values my talent and the contributions I make. 1 2 3 4
My manager values my talent and the contributions I make. 1 2 3 4

 

Respect for Management
I respect senior leaders of the organisation. 1 2 3 4
Senior management leads by example. 1 2 3 4
I respect my manager as a competent professional. 1 2 3 4
Senior managers demonstrate strong leadership skills. 1 2 3 4
I am very satisfied with my manager. 1 2 3 4

 

Work / Life Balance
The organisation supports work / life balance. 1 2 3 4
My manager understands the importance of work / life balance. 1 2 3 4
I am able to satisfy both my job and family / personal responsibilities. 1 2 3 4
The pace of the work in the organisation enables me to do a good job. 1 2 3 4
My job does not cause unreasonable amounts of stress in my life. 1 2 3 4

 

Employer Brand
The organisation is a good place to work. 1 2 3 4
The organisation is good for my career. 1 2 3 4
The organisation has a dynamic and exciting culture. 1 2 3 4
I would encourage people to work at the organisation. 1 2 3 4
The organisation is well respected by other retail organisations. 1 2 3 4

 

Overall, how satisfied are you working for the organisation  
Extremely Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Extremely Satisfied

 

What I like best about working for the organisation is...   
       

 

Things that the organisation should do to make it a better workplace are...