Thought Leadership

CRM

Garbage In. Garbage Out. Why CRMs fail!

Why do so many organisations find it difficult to manage and maintain an up-to-date customer relationship management (CRM) system?

Seth Godin: Leadership and Management

Seth Godin says that "Management and leadership are totally different things. You think you are being a leader, but you are probably being a manager."

Action Centered Leadership

Action Centered Leadership

Whilst there are a myriad of different leadership models, John Adair's Action Centered Leadership is one of our favourites.

Emotions

The Emotions of Leaders

Think about the most admired and respected leaders you know... Now ask yourself what is it that makes them stand out from the rest?

Tesia Marshik: The Importance of Learning Styles?

In this thought provoking TED Talk, Dr. Tesia Marchik challenges the notion that effective educators must identify and cater to different individual learning styles.

Shawn Achor: The Secret To Better Work

In this fast-moving and entertaining talk, psychologist Shawn Achor puts forward a compelling argument about how happiness inspires productivity. 

Employee Engagement

Employee Engagement: Insightful Surveys

When done correctly, Employee Engagement Surveys can yield useful information about the attitudes and behaviour of employees. However...

Competency Framework

Developing a Competency Framework

If a clearly defined competency framework is critical to long-term organisational success, why do so many organisations lack one?

Improved ROI

Strategic L&D: Eight Steps to Improved ROI

Why do training initiatives fail? This was the topic of our recent breakfast forum, and the incentive for us to define eight steps to improved ROI.

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