The Gift of Feed Forward

The Gift of Feed Forward

Learn how to engage in a feed forward conversation by applying a coaching approach focussed on change

Having to give or receive feedback is a common cause of anxiety and stress in many organisations, with people often choosing to avoid issues rather than confront them.

Why is feed forward a gift? Why is feedback by itself pointless? How does feed forward lead to behavioral and performance change? How should you receive feedback? How should you give feed forward? These are the key questions that learners will uncover in The Gift of Feed Forward.

What Will You Learn To Do?

The Gift of Feed Forward will equip learners with the knowledge, skills and foresight needed to shift the way they view and approach feed forward.

  • Demonstrate an understanding of feedback and feed forward.
  • Demonstrate an understanding of the Ladder of Accountability.
  • Demonstrate how to receive feedback using the LARRI model.
  • Demonstrate how to engage in a coaching styled conversation.
  • Demonstrate how to apply the SBI and GROW models.

What Will You Learn?

  • Feedback & Feed Forward: What are they and how are they different? Why should we think of feed forward as a gift?
  • The Ladder of Acceptance: How does the manner in which you provide feed forward impact the manner in which the recipient responds?
  • Feed Forward is About Change: What does change look like and how does feed forward facilitate change? 
  • LARRI: If feed forward is a gift, how does LARRI help us to make the most of it as a gift (Listen, Appreciate, Reflect, Respond & Integrate).
  • SBI: What is the SBI model and how shoule it be applied? How do you integrate SBI into a Feed Forward conversation?
  • GROW: What is the GROW model and how should it be applied? How do you integrate GROW into a Feed Forward conversation?

How Will You Learn?

The Gift of Feed Forward is designed to transfer knowledge and build skills effectively and efficiently through a holistic learning approach:

  • 2 Hours of Online Learning: Learners are asked to watch a collection of bite-sized videos in the lead to the workshop.
  • 5 Hour Workshop: A classroom-based or virtual workshop that employs collaborative learning, experiential learning and reflective practice as the primary learning strategies.
  • Learner Toolkit, Job Aid & Template: A collection of downloadable documents, quick and easy references and templates for learners to and use.
  • 1.5 Hours of Post-Workshop Activity: A very real activity that is designed to reinforce learning transfer through application and reflection.


Managers, Team Leads, Department Heads, Teams & Departments


Classroom or Virtual


8.5 Hours


Minimum - 8
Maximum - 16


$450 per learner
Multiple Learners? Volume pricing is available to organisations that want to develop multiple managers and team leads.

Customisation? Volume pricing is available to organisations that want a customised version for their teams and/or departments.

What Do Past Learners Say?

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Northpoint was founded on the belief that leadership is what separates a place of work from a place to work and that everyone has the potential to be a great leader.